Delivery and returns

Shipping methods

Deliveries to Romania are shipped by fast courier, at the cost of 19 lei plus VAT per parcel.* Free delivery for orders over 1500 lei. 

For international and EU deliveries please contact us by emailing office@lauralazar.com

*Prices may vary depending on the package weight and the delivery area.

 

Delivery times

Orders are processed and sent during office hours, Monday to Friday, from 10:00 am till 18:00 pm, with the exception of Romanian legal holidays. The delivery time may vary between 3-5 working days. In case you opt for PayPal as payment method, the package will be ready for dispatch 2 business days after the receipt of payment.

 

Payment methods

Cash on Delivery and PayPal.

 

Returns

All returns are on the customer’s expense.  

The items purchased on www.lauralazar.com can be returned within 30 days from the date you received your order. In matters of return policy, Laura Lazar acts according to the provisions of Government Emergency Ordinance no. 34/2014 on consumer rights in contracts with professionals and amending and supplementing certain acts.

For returns we ask you to please contact us by emailing office@lauralazar.com. 

The shipping address for returns is: No 13 Gheorghe Lazar Street, Bucharest 1st District, Laura Lazar Showroom. Your refund will be credited to the original payment method or as store credit to your lauralazar.com account.

Please make sure the items are in perfect condition and have not been washed, worn and altered. The products returned must be in the original packaging. Return transportation must be made using the same service used for original delivery. In case of custom made items, being worked by customer size, Laura Lazar return policy is subject to Article 10 letter c of GEO no 130/200 which provides: “consumer can not cancel these types of contracts: contracts for the supply of goods made to the consumer's specifications or clearly personalized, as well as those which, by their nature cannot be returned or may deteriorate or expire rapidly."

All returns must meet our return policy; otherwise the return will not be accepted and will be sent back to the customer.


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